
A webpage or link doesn't open
There are several reasons why a webpage might not open in Safari. Here are some things to try if a page fails to open.
- Check the message that appears when a page fails to open. It may provide important information for solving the problem.
- The website may be unavailable temporarily. Try again later.
- If the page is located on the network or the Internet, make sure you are connected.
- If you connect to the Internet using a corporate or enterprise network, the network may have a firewall that prevents you from opening the webpage. Contact your network administrator for help.
- Make sure you have the correct address for the webpage and that you typed it correctly.
- Safari may not be able to open a webpage because it doesn't recognize the first part of the address, which identifies the Internet protocol (such as HTTP or HTTPS).
- If you are opening a webpage using a Rendezvous address, make sure the page is on the same subnet as your computer.
- Try entering "/index.html" at the end of the address.
- Empty the cache, then try reloading the page.
- In some cases a link might open a file in another application. If the file or an application to open the file isn't available, a message says Safari can't open the URL or file. Contact the administrator of the website for help locating the file or the application needed to open it.
- Some websites prevent using a browser they do not recognize. Contact the administrator of the website to find out if this is the case.
If a webpage fails to open, you can report the problem by choosing Report Bugs to Apple from the Safari menu.
Make sure you are using the latest version of Safari.