Safari icon

If Safari can’t open a website

There are several reasons that Safari may not be able to open a website. If you can’t view a website, try these suggestions.

Check the webpage address

  • Make sure you have the correct address for the webpage and that you typed it correctly.

  • Try entering “/index.html” at the end of the address.

Empty the cache and reset Safari

  1. Choose Safari > Empty Cache and click Empty, and then choose View > Reload Page.

  2. If emptying the cache doesn’t work, choose Safari > Reset Safari and click Reset, and then try again to open the page.

  3. Note:Resetting Safari deletes your browsing history and other information. To learn more, see:

Check your proxy settings

If your computer or network is protected by a proxy or firewall, be sure your settings are correct in Network preferences. Incorrect settings can prevent Safari from connecting to some websites.

Contact the website’s owner

  • The webpage may prevent users from accessing the page using Safari. Check with the website owner to find out for sure.

  • Check to see if the first part of the address, which identifies the Internet protocol (such as http or https), is nonstandard. If it is nonstandard, Safari can’t open it.

  • Ask the website owner if there’s a problem with the web server’s configuration.

Use the latest version of Safari

For information on updating your software, see:

If you still can’t open the website, report the problem by choosing Safari > “Report Bugs to Apple.”


Related Topics

If Safari can’t open a window

If features on a webpage don’t work